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Tag Archives: reputation
A policy of getting things right online: a guest post by Rob Dyson
I’m often asked to share my charity’s social media policy, to which I disappointingly reply with the best piece of one-line advice I gauged from the BBC News social media guidance: “don’t do anything stupid”. Facetiousness aside, a social media … Continue reading
Posted in Guest Blogger
Tagged engagement, reputation, Rob Dyson, social media for third sector, social media strategy
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Strategic tips for Facebook
With the move to Timelines for pages, perhaps this is a good moment for us all to give our FB strategies a bit of a spring clean. Are we still clear on what we want our page to achieve? Have … Continue reading
Posted in Facebook
Tagged Competition, Facebook, Facebook tips, reputation, social media for third sector, social media strategy
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Understanding feedback
What do you do with the feedback you’ve received on Twitter, Facebook, your website, LinkedIn or G+? Do you add it to your library of comments, respond and file it away, or just congratulate yourself at having inspired somebody to … Continue reading
Posted in How it Works
Tagged engagement, influencing, measure, monitor, negative comments, reputation, social media for third sector
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Good legal tips for social media users
Here’s an excellent bit of advice for social media users from Shona Harper, writing in The Wall Blog. She gives six headline bits of guidance for avoiding the hot water of data protection and copyright issues in our everyday usage … Continue reading
Posted in How it Works, Legal
Tagged Facebook, privacy, reputation, social media for third sector, Twitter
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Customer service using Facebook
Here’s an interesting post on the wondrous All Facebook: they have carried out a survey of nearly 1500 companies, asking about their customer service. Not only did they ask the companies to rate how excellent they felt their service was … Continue reading
Social media in one graphic
This came to me courtesy of my friend and colleague, John Gray, and it made me laugh! It’s from Andrew Bloch originally. Sorry folks, this image is resisting appearing in this post, so you’ll have to visit it in its … Continue reading
Posted in Infographic
Tagged privacy, reach, reputation, social media for third sector
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Going pear-shaped? Some more advice for handling crises
We’ve spoken on this blog before now about how to handle crises in your social media world, and what to do about negative comments (just look at any of the posts tagged ‘Pandora’s Box’, ‘negative comments’ or ‘crisis management’.). But … Continue reading
Negative comments – how to cope
If you run a Facebook page or Twitter account (or G+ account, YouTube channel or all the rest of them) then you are putting yourself out in the public domain not just to help to disseminate your organisation’s messages, but … Continue reading
Posted in Big Issues, Facebook, How it Works
Tagged Facebook, Facebook tips, pandora's box, reputation, social media for third sector
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Keeping your eyes peeled: 3 ways to monitor your online reputation
Our organisations may be engaged in challenging the inequalities of the world, but that doesn’t mean that we don’t also come in for our share of public criticism or disapproval. A campaign that doesn’t hit the mark, questions about our … Continue reading →