Tag Archives: crisis management

Going pear-shaped? Some more advice for handling crises

Posted on January 27, 2012 by

We’ve spoken on this blog before now about how to handle crises in your social media world, and what to do about negative comments (just look at any of the posts tagged ‘Pandora’s Box’, ‘negative comments’ or ‘crisis management’.). But … Continue reading →

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Use Twitter to Cope with a Crisis

Posted on January 20, 2012 by

Some good advice here for using your Twitter account to handle a crisis – including a useful reminder to really use those 140 characters imaginatively. There’s also the handy factoid that many journalists use Twitter as a source of, well, … Continue reading →

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Don’t Panic! How to deal with a social media crisis

Posted on September 14, 2011 by

Nobody likes a crisis, and none of us want to be like Corporal Jones in Dad’s Army, shrieking ‘Don’t Panic!’ in a shrill voice. On the other hand, stuff happens, so we need to have a basic plan in place … Continue reading →

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I plan, you plan, we plan

Posted on May 24, 2011 by

Here’s a couple of different perspectives for you to consider when planning your world-beating, tweet-trending and altogether viral social media campaign. The first POV comes from Kiesha Easley, in Social Media Today. Kiesha gives a great deal of excellent advice … Continue reading →

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Crowdsourcing in a crisis

Posted on August 7, 2010 by

The CrisisCommons is a social-media based movement that aims to get people together to help others in times of crisis, national emergency or natural disaster. Aiming to mobilise the crowdsourcing efforts of thousands of volunteers, it has used social media … Continue reading →

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