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		<title>Are you thinking ahead?</title>
		<link>http://theverytiger.com/2012/02/24/are-you-thinking-ahead/</link>
		<comments>http://theverytiger.com/2012/02/24/are-you-thinking-ahead/#comments</comments>
		<pubDate>Fri, 24 Feb 2012 08:46:16 +0000</pubDate>
		<dc:creator>Honey Lucas</dc:creator>
				<category><![CDATA[Books and Blurbs]]></category>
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		<category><![CDATA[social media strategy]]></category>
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		<description><![CDATA[Putting together a coherent and effective social media strategy &#8211; or even a simple social media plan &#8211; can be tricky, especially when we spend most of our time handling day-to-day things rather than planning far ahead. But without a &#8230; <a href="http://theverytiger.com/2012/02/24/are-you-thinking-ahead/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=theverytiger.com&amp;blog=12879679&amp;post=2491&amp;subd=theverytiger&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p>Putting together a coherent and effective social media strategy  &#8211; or even a simple social media plan &#8211; can be tricky, especially when we spend most of our time handling day-to-day things rather than planning far ahead. But without a strategy, we run the risk of just, well, running around like headless chickens rather than achieving anything productive.</p>
<p>Luckily for us, there is plenty of advice out there on the web for people wanting to develop their own strategy and its attendant plans, programmes and policies. Here are some of the things I&#8217;ve found lately:</p>
<p>First, here&#8217;s a book. Called &#8217;101 +1 Social Media Tactics for Nonprofits&#8217;, the clue is in the title &#8211; judging by the extract that I downloaded for free (or rather, for the &#8216;price&#8217; of a tweet and a follow) this is a comprehensive list of tactics your organisation could pursue, plus some real-life examples. <a href="http://www.frogloop.com/care2blog/2012/2/22/101-1-social-media-tactics-for-nonprofits.html">Read more in this <em>Frogloop</em> article </a>or <a href="http://www.101socialmediatactics.com/">jump straight to the book&#8217;s own page here</a>.</p>
<p>A related article in <em>Mashable</em> exhorts us to produce a &#8216;Winning Social Enterprise Strategy&#8217;. Social enterprise here is defined as the use of social media to &#8216;leverage the social grid to share information and ideas&#8217;&#8230; whatever your views on this definition, the article itself has some useful general points about building in channels of communication, listening, and preparing for mobile traffic. <a href="http://mashable.com/2012/02/16/social-enterprise-business/">Read it here</a>.</p>
<p>On the subject of making sure your internal communications and processes are helping rather than hindering your organisation, then Kev Baughen has penned an excellent article in <em>UK Fundraising</em> which suggests that many charities are letting themselves and their supporters down by not owning problems and making sure solutions happen and are properly communicated. <a href="http://www.fundraising.co.uk/blog/2012/01/25/make-sure-left-hand-knows-what-right-hand-doing">Here&#8217;s his article</a>. You might also be interested in these <a href="http://wallblog.co.uk/2012/02/14/social-customer-service-the-top-ten-essentials/">10 tips for using social media for customer service from <em>The Wall Blog</em>.</a></p>
<p>If it&#8217;s inspiration you need, then read about the social media campaign cleverly planned and executed by the World Development Movement (WDM) &#8211; this included a raft of social media and other methods to get their message about the damage that speculation in food prices was doing. More of a campaign-guide, this, but still useful and you can <a href="http://www.fundraising.co.uk/blog/2012/02/10/integrated-social-media-campaigns-great-fundraising-results-world-development-movement-case-study">read about it on <em>UK Fundraising</em>.</a></p>
<p>How do you plan ahead? Care to share?</p>
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		<title>Update on Google+</title>
		<link>http://theverytiger.com/2012/02/22/update-on-google/</link>
		<comments>http://theverytiger.com/2012/02/22/update-on-google/#comments</comments>
		<pubDate>Wed, 22 Feb 2012 09:27:17 +0000</pubDate>
		<dc:creator>Honey Lucas</dc:creator>
				<category><![CDATA[Big Issues]]></category>
		<category><![CDATA[Google+]]></category>
		<category><![CDATA[Infographic]]></category>
		<category><![CDATA[Trends and Numbers]]></category>
		<category><![CDATA[G+]]></category>
		<category><![CDATA[SEO]]></category>
		<category><![CDATA[social media demographics]]></category>
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		<description><![CDATA[Have you recently followed other charities and organisations in creating a Google+ page for your group? We have at GAVCA (and you can find it here, if you&#8217;re interested) but it&#8217;s probably fair to say that we are still considering &#8230; <a href="http://theverytiger.com/2012/02/22/update-on-google/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=theverytiger.com&amp;blog=12879679&amp;post=2476&amp;subd=theverytiger&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p>Have you recently followed other charities and organisations in creating a Google+ page for your group? We have at GAVCA (and you can <a href="https://plus.google.com/101798408368628802201?prsrc=3">find it here</a>, if you&#8217;re interested) but it&#8217;s probably fair to say that we are still considering how to best use this site for our work.</p>
<p>Whether or not you&#8217;ve already taken the plunge, these resources about G+ may be worth reading to help inform your next moves:</p>
<p><em>Mashable</em> gives a breakdown of how using the G+ button may impact on your site&#8217;s SEO. This isn&#8217;t really my area, but if you&#8217;re into this type of thing then <a href="http://mashable.com/2012/02/21/google-plus-1-seo/">this article is for you</a>.</p>
<p>If you want to know how G+ is doing compared to Twitter, then <a href="http://wallblog.co.uk/2012/02/21/google-brand-pages-growing-faster-than-brands-on-twitter/">read this article by Gordon Macmillan in <em>The Wall Blog</em></a>. It appears that Google+ may be rapidly becoming the home of branded pages in a way that Twitter struggles to do. What do you think?</p>
<p>For graphics-heads like me, then take a look at some infographics which cover G+ in various guises:</p>
<ul>
<li><a href="http://mashable.com/2012/02/15/future-of-sharing-facebook-twitter-google/">Social sharing</a> via <em>Mashable</em></li>
<li><em>Mashable</em> has another graphic which looks at the <a href="http://mashable.com/2012/02/15/everything-about-google-plus/">demographics of G+ users</a> (or &#8216;Plussers&#8217; as they are apparently called)&#8230; I&#8217;m afraid this won&#8217;t load for me as I&#8217;m on the move, so apologies if it&#8217;s not all that helpful.</li>
</ul>
<p>Have you taken the plunge and created a G+ page? Do you routinely use G+ in a personal capacity? How do you think it will balance out with the other social networks? Leave us a comment, below&#8230;</p>
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		<title>Good legal tips for social media users</title>
		<link>http://theverytiger.com/2012/02/22/good-legal-tips-for-social-media-users/</link>
		<comments>http://theverytiger.com/2012/02/22/good-legal-tips-for-social-media-users/#comments</comments>
		<pubDate>Wed, 22 Feb 2012 09:02:48 +0000</pubDate>
		<dc:creator>Honey Lucas</dc:creator>
				<category><![CDATA[How it Works]]></category>
		<category><![CDATA[Legal]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[privacy]]></category>
		<category><![CDATA[reputation]]></category>
		<category><![CDATA[social media for third sector]]></category>
		<category><![CDATA[Twitter]]></category>

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		<description><![CDATA[Here&#8217;s an excellent bit of advice for social media users from Shona Harper, writing in The Wall Blog. She gives six headline bits of guidance for avoiding the hot water of data protection and copyright issues in our everyday usage &#8230; <a href="http://theverytiger.com/2012/02/22/good-legal-tips-for-social-media-users/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=theverytiger.com&amp;blog=12879679&amp;post=2472&amp;subd=theverytiger&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p>Here&#8217;s an excellent bit of advice for social media users from Shona Harper, writing in <em>The Wall Blog</em>. </p>
<p>She gives six headline bits of guidance for avoiding the hot water of data protection and copyright issues in our everyday usage of social media tools.</p>
<p><a href="http://wallblog.co.uk/2012/02/20/6-legal-things-you-should-know-about-social-media-and-how-to-deal-them/">Well worth a read, here.</a></p>
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		<title>What&#8217;s all this Pinterest business?</title>
		<link>http://theverytiger.com/2012/02/22/whats-all-this-pinterest-business/</link>
		<comments>http://theverytiger.com/2012/02/22/whats-all-this-pinterest-business/#comments</comments>
		<pubDate>Wed, 22 Feb 2012 08:56:08 +0000</pubDate>
		<dc:creator>Honey Lucas</dc:creator>
				<category><![CDATA[News]]></category>
		<category><![CDATA[Photos and Images]]></category>
		<category><![CDATA[Pinterest]]></category>
		<category><![CDATA[Competition]]></category>
		<category><![CDATA[images]]></category>
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		<description><![CDATA[Just when you thought you&#8217;d got your head around all your social media options, someone has invented another one to amaze and confound us! I refer, of course, to Pinterest, which has been cropping up as a topic in my &#8230; <a href="http://theverytiger.com/2012/02/22/whats-all-this-pinterest-business/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=theverytiger.com&amp;blog=12879679&amp;post=2463&amp;subd=theverytiger&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p>Just when you thought you&#8217;d got your head around all your social media options, someone has invented another one to amaze and confound us! I refer, of course, to <a href="http://www.pinterest.com">Pinterest</a>, which has been cropping up as a topic in my RSS feeds with increasing regularity over recent weeks.</p>
<p>Well, what is it? I hear you ask. It calls itself an &#8216;online pinboard&#8217;, and you &#8216;pin&#8217; images you like or are interested in to the board. I think the site was originally conceived as a sort of fashionista&#8217;s mood board, but has now generated a lot of interest from all kinds of different sectors and industries, perhaps because it seems to have more female users than some other social networks.</p>
<p>So if you want the skinny of what Pinterest is, and what it could conceivably do for you, then try out some of these links:</p>
<ul>
<li><a href="http://mashable.com/follow/topics/pinterest">Read up on <em>Mashable</em></a> for the 101 on the site.</li>
<li>Get inspiration for your own Pinterest board from <a href="http://www.frogloop.com/care2blog/2012/1/13/steal-these-42-creative-pinterest-ideas-for-nonprofits.html">these examples of how other non-profits are using it</a> (thanks to <em>Frogloop</em>).</li>
<li>Howard Lake from <em>UK Fundraising</em> has also put together a list of <a href="http://www.fundraising.co.uk/blog/2012/02/20/six-uk-charities-using-pinterest-already">six examples of UK-based charities using Pinterest</a>.</li>
</ul>
<p>Are you using Pinterest? Or are you just not pinterested?</p>
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		<title>Social media ROI: the fundraising perspective</title>
		<link>http://theverytiger.com/2012/02/15/social-media-roi-the-fundraising-perspective/</link>
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		<pubDate>Wed, 15 Feb 2012 08:41:54 +0000</pubDate>
		<dc:creator>Honey Lucas</dc:creator>
				<category><![CDATA[Big Issues]]></category>
		<category><![CDATA[Fundraising]]></category>
		<category><![CDATA[How it Works]]></category>
		<category><![CDATA[community]]></category>
		<category><![CDATA[engagement]]></category>
		<category><![CDATA[Facebook marketing]]></category>
		<category><![CDATA[reach]]></category>
		<category><![CDATA[social media for third sector]]></category>
		<category><![CDATA[storytelling]]></category>
		<category><![CDATA[Twitter]]></category>

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		<description><![CDATA[If you are the fundraiser in your organisation then you may be like fundraisers in many a charitable organisation and be using social media as part of your set of tools. But do you wake up at two in the &#8230; <a href="http://theverytiger.com/2012/02/15/social-media-roi-the-fundraising-perspective/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=theverytiger.com&amp;blog=12879679&amp;post=2460&amp;subd=theverytiger&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p>If you are the fundraiser in your organisation then you may be like fundraisers in many a charitable organisation and be using social media as part of your set of tools. But do you wake up at two in the morning to worry that perhaps it&#8217;s just not worth all the extra effort of maintaining all your social media presence?</p>
<p>Well, if you are reading this in the wee small hours, draw comfort from this post by Kev Baughen on <em>UK Fundraising</em>. He cites some studies from the US and some examples from the UK which suggest that the most successful use of social media for fundraising comes from seeing these new communication methods as just another way to build relationships, engage with supporters&#8217; concerns and create what Kev calls a &#8216;value equation&#8217; between you and them.</p>
<p>Anyway, he says it all much better than I am paraphrasing, <a href="http://www.fundraising.co.uk/blog/2012/02/13/social-media-fundraising-tool-some-hard-facts">so read it all here.</a></p>
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		<title>Save the Children&#8217;s global twitterchat</title>
		<link>http://theverytiger.com/2012/02/15/save-the-childrens-global-twitterchat/</link>
		<comments>http://theverytiger.com/2012/02/15/save-the-childrens-global-twitterchat/#comments</comments>
		<pubDate>Wed, 15 Feb 2012 08:27:17 +0000</pubDate>
		<dc:creator>Honey Lucas</dc:creator>
				<category><![CDATA[Case Studies]]></category>
		<category><![CDATA[Twitter]]></category>
		<category><![CDATA[hashtags]]></category>
		<category><![CDATA[reach]]></category>
		<category><![CDATA[social media for third sector]]></category>
		<category><![CDATA[twitterchat]]></category>

		<guid isPermaLink="false">http://theverytiger.com/?p=2457</guid>
		<description><![CDATA[News just in of an innovative way that the charity Save the Children is using twitter to bring together workers from around the globe, and raise awareness of childhood malnutrition. Using the hashtag #HiddenCrisis, the conversation is rolling around the &#8230; <a href="http://theverytiger.com/2012/02/15/save-the-childrens-global-twitterchat/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=theverytiger.com&amp;blog=12879679&amp;post=2457&amp;subd=theverytiger&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p>News just in of an innovative way that the charity Save the Children is using twitter to bring together workers from around the globe, and raise awareness of childhood malnutrition. </p>
<p>Using the hashtag <a href="https://twitter.com/#!/search?q=%23hiddencrisis">#HiddenCrisis</a>, the conversation is rolling around the world from a starting position in the Far East and passing through countries in the Middle East, Africa, Europe and South America as the time zones permit.</p>
<p><a href="http://twitter.com/AdeJB">Thanks to AdeJB for flagging this campaign</a>. You can <a href="http://twebevent.com/hiddencrisis">follow the whole chat on twebevent here</a>, or read more commentary on <a href="http://thenextweb.com/socialmedia/2012/02/15/save-the-children-harnesses-the-power-of-twitter-for-its-first-ever-12-hour-conference/">The Next Web.</a></p>
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		<title>Hashtags: how to avoid trouble</title>
		<link>http://theverytiger.com/2012/02/15/hashtags-how-to-avoid-trouble/</link>
		<comments>http://theverytiger.com/2012/02/15/hashtags-how-to-avoid-trouble/#comments</comments>
		<pubDate>Wed, 15 Feb 2012 08:12:20 +0000</pubDate>
		<dc:creator>Honey Lucas</dc:creator>
				<category><![CDATA[Big Issues]]></category>
		<category><![CDATA[Twitter]]></category>
		<category><![CDATA[hashtags]]></category>
		<category><![CDATA[negative comments]]></category>
		<category><![CDATA[pandora's box]]></category>
		<category><![CDATA[social media for third sector]]></category>
		<category><![CDATA[Twitter tips]]></category>

		<guid isPermaLink="false">http://theverytiger.com/?p=2454</guid>
		<description><![CDATA[Hashtags are a brilliant way to cluster your tweets, and those of other people, by theme or campaign. But they&#8217;re not without potential problems, especially because nobody really &#8216;owns&#8217; a hashtag and people might start to use the one you&#8217;ve &#8230; <a href="http://theverytiger.com/2012/02/15/hashtags-how-to-avoid-trouble/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=theverytiger.com&amp;blog=12879679&amp;post=2454&amp;subd=theverytiger&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p>Hashtags are a brilliant way to cluster your tweets, and those of other people, by theme or campaign. But they&#8217;re not without potential problems, especially because nobody really &#8216;owns&#8217; a hashtag and people might start to use the one you&#8217;ve carefully crafted in a way that doesn&#8217;t suit your campaigns or organisation (<a href="http://theverytiger.com/2012/01/27/going-pear-shaped-some-more-advice-for-handling-crises/">just ask MacDonalds, for instance</a>).</p>
<p>So if you&#8217;re not sure whether to go to all the trouble of using a hashtag or not, then read this excellent article from <em>Mashable</em> which gives nine short and punchy tips for avoiding problems and getting out of trouble&#8230; I particularly liked tip number 5 which suggests asking your sarcastic colleagues for their take on your proposed hashtag, as a way to anticipate problems before they arise for real!</p>
<p><a href="http://mashable.com/2012/02/14/hashtag-marketing-disaster-tips/">Read it all here.</a></p>
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		<title>Customer service using Facebook</title>
		<link>http://theverytiger.com/2012/02/15/customer-service-using-facebook/</link>
		<comments>http://theverytiger.com/2012/02/15/customer-service-using-facebook/#comments</comments>
		<pubDate>Wed, 15 Feb 2012 08:03:11 +0000</pubDate>
		<dc:creator>Honey Lucas</dc:creator>
				<category><![CDATA[Big Issues]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[Infographic]]></category>
		<category><![CDATA[Trends and Numbers]]></category>
		<category><![CDATA[Facebook marketing]]></category>
		<category><![CDATA[negative comments]]></category>
		<category><![CDATA[pandora's box]]></category>
		<category><![CDATA[reputation]]></category>
		<category><![CDATA[social media for third sector]]></category>

		<guid isPermaLink="false">http://theverytiger.com/?p=2451</guid>
		<description><![CDATA[Here&#8217;s an interesting post on the wondrous All Facebook: they have carried out a survey of nearly 1500 companies, asking about their customer service. Not only did they ask the companies to rate how excellent they felt their service was &#8230; <a href="http://theverytiger.com/2012/02/15/customer-service-using-facebook/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=theverytiger.com&amp;blog=12879679&amp;post=2451&amp;subd=theverytiger&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p>Here&#8217;s an interesting post on the wondrous <em>All Facebook</em>: they have carried out a survey of nearly 1500 companies, asking about their customer service. Not only did they ask the companies to rate how excellent they felt their service was (not exactly an objective view) but they also asked how the customer service was delivered. Interestingly, email remains the king of customer service, with web-based systems trailing in fourth place in popularity.</p>
<p>What&#8217;s of more importance to thee and me is the breakdown of how the companies respond to comments posted on its Facebook Wall: nearly 66% of companies said that they used the Wall to respond, with just 32% following this public response up with a personal contact.</p>
<p><a href="http://www.allfacebook.com/facebook-customer-service-3-2012-02">Read all the stats here, and take a look at <em>All Facebook&#8217;s</em> resulting infographic too.</a></p>
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		<title>Monitoring: some spreadsheets that could help</title>
		<link>http://theverytiger.com/2012/02/11/monitoring-some-spreadsheets-that-could-help/</link>
		<comments>http://theverytiger.com/2012/02/11/monitoring-some-spreadsheets-that-could-help/#comments</comments>
		<pubDate>Sat, 11 Feb 2012 09:27:54 +0000</pubDate>
		<dc:creator>Honey Lucas</dc:creator>
				<category><![CDATA[Big Issues]]></category>
		<category><![CDATA[Monitoring]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[free tools]]></category>
		<category><![CDATA[measure]]></category>
		<category><![CDATA[monitor]]></category>
		<category><![CDATA[social media demographics]]></category>
		<category><![CDATA[social media for third sector]]></category>
		<category><![CDATA[Twitter]]></category>

		<guid isPermaLink="false">http://theverytiger.wordpress.com/?p=2445</guid>
		<description><![CDATA[Measuring and monitoring your social media presence is something we&#8217;re all supposed to be looking at, and it&#8217;s a topic that frequently comes up on this blog. But while there are lots of paid-for tools that can help, if you&#8217;re &#8230; <a href="http://theverytiger.com/2012/02/11/monitoring-some-spreadsheets-that-could-help/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=theverytiger.com&amp;blog=12879679&amp;post=2445&amp;subd=theverytiger&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p>Measuring and monitoring your social media presence is something we&#8217;re all supposed to be looking at, and it&#8217;s a topic that frequently comes up on this blog. But while there are lots of paid-for tools that can help, if you&#8217;re on a tight budget then you&#8217;ve probably relied on looking at your Google Analytics or Facebook Insights and totting them up in a spreadsheet.</p>
<p>Well, <em>Mashable</em> has put together a collection of five spreadsheets that have already been built with a variety of functions for monitoring your social media work &#8211; I haven&#8217;t tried these yet but will certainly be doing so! If they are as good as promised, then this will save us all a lot of work!</p>
<p><a href="http://mashable.com/2012/02/09/social-media-analytics-spreadsheets/">Read all about them, here.</a></p>
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		<title>Marketing through the ages (infographic)</title>
		<link>http://theverytiger.com/2012/02/11/marketing-through-the-ages-infographic/</link>
		<comments>http://theverytiger.com/2012/02/11/marketing-through-the-ages-infographic/#comments</comments>
		<pubDate>Sat, 11 Feb 2012 09:23:23 +0000</pubDate>
		<dc:creator>Honey Lucas</dc:creator>
				<category><![CDATA[How it Works]]></category>
		<category><![CDATA[Infographic]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[social media demographics]]></category>
		<category><![CDATA[social media for third sector]]></category>

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		<description><![CDATA[This is a marketing 101 infographic: very amusing and also pretty informative. It&#8217;s long, but worth the scrolling. Thanks to The Wall Blog for this graphic.<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=theverytiger.com&amp;blog=12879679&amp;post=2442&amp;subd=theverytiger&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p>This is a marketing 101 infographic: very amusing and also pretty informative. It&#8217;s long, but worth the scrolling. <a href="http://wallblog.co.uk/2012/02/10/the-complete-history-of-marketing-from-moveable-type-to-social-media-infographic/">Thanks to <em>The Wall Blog</em> for this graphic</a>.</p>
<p><a href="http://blog.hubspot.com/Portals/249/images/the-history-of-marketing-HUBSPOT-resized-600.jpg"><img alt="" src="http://blog.hubspot.com/Portals/249/images/the-history-of-marketing-HUBSPOT-resized-600.jpg" title="History of Marketing" class="alignleft" width="600" height="10893" /></a></p>
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