Category Archives: Monitoring

Keeping your eyes peeled: 3 ways to monitor your online reputation

Our organisations may be engaged in challenging the inequalities of the world, but that doesn’t mean that we don’t also come in for our share of public criticism or disapproval. A campaign that doesn’t hit the mark, questions about our … Continue reading

Posted in How it Works, Monitoring | Tagged , , , , | Leave a comment

Monitoring: some spreadsheets that could help

Measuring and monitoring your social media presence is something we’re all supposed to be looking at, and it’s a topic that frequently comes up on this blog. But while there are lots of paid-for tools that can help, if you’re … Continue reading

Posted in Big Issues, Monitoring | Tagged , , , , , , | Leave a comment

Chasing those metrics: what do followers mean?

Social media makes it easy for us to count the number of people who’ve liked our page, or who follow us on Twitter, or who’ve added us to one of their circles on Google+. This is all well and good, … Continue reading

Posted in Big Issues, Facebook, Monitoring, Trends and Numbers, Twitter | Tagged , , , , , , , | Leave a comment

Now YouTube Gets Analytics Too

Whilst we’re on the subject of analytics, here’s an interesting post from Mashable which explains how you can use YouTube’s own version of Google Analytics to understand how your video content is being viewed and shared. There’s even a lovely … Continue reading

Posted in How it Works, Infographic, Monitoring, YouTube and Video | Tagged , , , , | Leave a comment

More tips about Facebook’s new Insights

As I reported last week (see my post, here), Facebook have revamped their built-in analytics tool with some additional functions that should make it easier for us all to understand how our postings are having an impact. There’s plenty of … Continue reading

Posted in Facebook, How it Works, Monitoring | Tagged , , , , , , | Leave a comment

Get the skinny on the improved Google Analytics

Allyson Kapin from Frogloop has taken a look at the new (and hopefully improved) interface to Google’s free Analytics program for websites. It all sounds very wonderful – are you using this yet? If not, read her post for more … Continue reading

Posted in How it Works, Monitoring | Tagged , , | Leave a comment

Don’t Panic! How to deal with a social media crisis

Nobody likes a crisis, and none of us want to be like Corporal Jones in Dad’s Army, shrieking ‘Don’t Panic!’ in a shrill voice. On the other hand, stuff happens, so we need to have a basic plan in place … Continue reading

Posted in Big Issues, Case Studies, Facebook, Infographic, Monitoring, Twitter | Tagged , , , , , , , , | 2 Comments

Social media ROI Infographic

Hats off to Digital Buzz for this useful infographic which charts the murky waters of social media ROI (or, ‘Return on Investment’). You can find the source article here, and pay particular attention to the section about developing the KPIs … Continue reading

Posted in Infographic, Monitoring, Trends and Numbers | Tagged , , , | Leave a comment

Things that will help you monitor your campaign, and measure its effectiveness

It’s all very well leaping into the digital breach and sending posts and tweets and updates flying all over the place – that’s the fun part. What may be slightly less appealing is gathering the data you’ll need to justify … Continue reading

Posted in How it Works, Monitoring | Tagged , , , , , | 3 Comments

Forget measuring, start benchmarking

Numbers without context are just, well, numbers. Some of us will remember the thrilling moment when, after 7 billion years, the supercomputer in The Hitchhiker’s Guide to the Galaxy revealed that the answer to life, the Universe and everything was … Continue reading

Posted in Facebook, Monitoring, Tools, Twitter | Tagged , , , , , , | Leave a comment